Shipping policy


RIVASSI WATCHES CO Effective Date: January 2026

At RIVASSI WATCHES CO, we place great importance on reliable, secure, and discreet shipping. Every order is carefully prepared and dispatched with meticulous attention to detail.

1. Shipping Destinations

We currently deliver to the following countries and regions:

  • United Kingdom (UK)

  • European Union (EU)

  • Germany

  • Other countries may be available depending on current logistics.

The available shipping destinations will be displayed during the checkout process.

2. Shipping Costs

  • Shipping is free of charge, unless otherwise stated at checkout.

  • There are no hidden fees or surprise charges during the ordering process.

3. Processing Time

Following the receipt of payment, every order undergoes a thorough quality check and preparation for dispatch.

  • Processing Time: 1–3 business days.

  • In exceptional cases (e.g., high order volume or extended quality control), processing times may be slightly longer.

4. Delivery Times

The estimated delivery times are as follows:

  • United Kingdom, Germany & EU: 7–15 business days.

  • International: 10–20 business days (where available).

Please note that delays may occur due to external factors such as customs clearance, public holidays, or logistics provider issues.

5. Shipping Providers

Shipping is carried out via selected, reliable logistics partners. The choice of carrier is automated and based on the destination region and the most efficient shipping method. All shipments are discreetly packaged.

6. Order Tracking

As soon as your order has been dispatched, you will receive an email containing a tracking number. This allows you to monitor the status of your delivery online at any time.

7. Customs & Import Duties

  • For deliveries within the United Kingdom or the European Union, additional customs or import fees do not typically apply.

  • For deliveries to other international destinations, additional fees, duties, or taxes may apply in individual cases; these are the responsibility of the buyer.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact our customer service team immediately: 📧 support@rivassi.com

We will handle the matter quickly and focus on finding a suitable solution for you.

9. Contact

For any questions regarding shipping or delivery, you can reach us at: 📧 support@rivassi.com